Frequently Asked Questions

Visiting hours

We recommend visiting from 9am until 5pm. You are welcome to visit 24 hours a day. Please call in advance for after hours visits to ensure access.

Frequently Asked Questions

How do I find out about activities provided for the resident?

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and families to visit and attend our special events.

Can my loved one receive mail?

Mail is delivered to residents on a daily basis except for holidays.

The Pointe at Kilpatrick
Attn: ___________________ Room No. _____
14230 S. Kilpatrick Ave
Crestwood, IL 60445

Consider using our Send a Greeting feature on the website. You can choose from a variety of post cards to fill out and mail to your loved one for a small fee or you may type a message  through email, send us your email greeting that we will hand deliver to your loved one residing in our community. Our email feature is free of charge.

Is smoking permitted in the facility?

For the safety and welfare of all residents and staff, we are a non-smoking community. There are designated smoking areas outside of the building.

Where should I park when I come to visit?

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

Is there someone who provides haircuts?

Yes, we have beauticians available.

Will my loved one’s room have a television?

All of the rooms currently feature free cable service. However; residents will need to provide their own television. Please consult with our maintenance director to ensure proper placement according to county fire codes.

Will my loved one have telephone access?

All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.

Will my loved one have internet access?

WiFi Internet is provided for residents and their guests.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our Executive Director who will be able to address any apprehensions you may have regarding any particular staff members.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the community who comes by the community periodically to monitor the activities. They are not able to tell the community what to do, but are able to be a voice for a resident with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

We employ a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Resident-Family Liaison will guide you through the necessary forms required on admission and review the rules and regulations regarding MMAI, Medicaid and various insurances.